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ChorePop help

Support

Start with the tutorials inside ChorePop, or contact us when you need a hand with your family account.

Contact ChorePop

For app and subscription help, email. For privacy or data-rights questions, email.

Tell us whether you use Apple or Android, your ChorePop version and build number, and what happened. Do not email a password, child PIN, biometric information or full payment details.

Find the in-app tutorials

Open the three-line menu and choose Tutorials. Child and guardian accounts receive different guides, covering the parts of ChorePop available to that role.

Sign-in and family access

  • A guardian who used email and password can use Forgot your password? on the guardian sign-in screen.
  • A guardian can reset a child's password or PIN from the child's account controls after completing the required security check.
  • Face ID, Touch ID or Android fingerprint is optional, adult-only and works for the one guardian selected as the main adult on that device. The guardian's password or PIN remains the fallback.
  • If cloud family data does not appear after sign-in, confirm that the device is online and that the same guardian identity and family were selected before making duplicate records.

Trial and subscription help

The complete trial lasts 30 days on one device. ChorePop Family is £2.99 per month in the UK after the applicable trial, with family cloud sync and multi-device access. Purchases are handled by Apple or Google.

  • Use Restore purchase in ChorePop while signed in as the guardian who owns the subscription.
  • Manage or cancel renewal in your Apple App Store or Google Play subscription settings.
  • If a purchase is charged but access does not unlock, do not purchase again. Use Restore purchase, then contact support with the platform, app build and store transaction date—never full payment details.

Chores, routines and pocket money

Guardians create chores and repeating routine checklists, and children send completed work for approval. Approved rewards update the family ledger and the child's buckets. ChorePop records money held by the guardian; it does not move money or connect to a bank account.

Families use GBP or USD for normal records. Another currency is only for an overseas gift or holiday purchase, using the current daily reference rate shown by ChorePop.

Account and family deletion

Deletion happens securely inside ChorePop, not through a web form. Read the account and family deletion instructionsfor the security challenge, immediate access change and 30-day recovery period. Privacy questions can be sent to.